MyKargoLink

Privacy Policy

Last Updated: September 26, 2025

At MyKargoLink Ltd, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal and business data when you use our logistics marketplace, website, mobile applications, and related services (collectively referred to as the “Services”).

By using MyKargoLink, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services. For details on platform rules, please read our Terms of Service.

1. Information We Collect

We collect both personal and business-related data to provide reliable and efficient logistics solutions.

a. Information You Provide

  • Account Details – name, company name, phone number, email, and password.
  • Business Documentation – company registration, insurance, and licensing details.
  • Shipment Data – cargo details, pickup and delivery addresses, and scheduling information.
  • Driver Information – verified identity, licenses, vehicle registration, and safety records.
  • Financial Information – payment methods, invoices, and transaction history.
  • Marketplace Participation – ratings, feedback, training enrollments, and certification data.
  • Customer Support Requests – inquiries, complaints, and correspondence.

b. Information Collected Automatically

  • Device & Usage Data – IP address, browser type, login history, and activity logs.
  • Location Data – GPS tracking from drivers for route optimization and delivery visibility.
  • Cookies & Analytics – site behaviour, preferences, and performance metrics.
  • System Performance Metrics – errors, crashes, and server logs to improve reliability.

c. Information from Third Parties

  • Verification Providers – identity and compliance checks.
  • Business Partners – payment processors, logistics partners, and training providers.
  • Public Sources – industry directories and regulatory records.
  • Social Media or Linked Accounts – only if linked with your account and authorized by you.

2. How We Use Your Information

Your data enables us to deliver a seamless logistics experience. We use information to:

  • Operate the Marketplace – connect shippers, carriers, and drivers.
  • Enhance Safety & Compliance – conduct verification, monitor activity, and detect fraud.
  • Process Payments – manage billing, invoicing, and accounting functions.
  • Improve Transparency – provide real-time shipment tracking and performance insights.
  • Develop New Features – enable AI-powered matching and platform enhancements.
  • Communicate Updates – send notifications, support messages, and promotional content.
  • Fulfill Legal Obligations – comply with law enforcement, tax, or regulatory requirements.
  • Conduct Research & Analytics – improve services and understand user trends.

3. How We Share Information

  • With Your Consent – for shipments, collaborations, or platform partnerships.
  • With Service Providers – hosting platforms, payment processors, IT vendors, and software partners.
  • With Logistics Partners – to complete delivery operations or training services.
  • For Legal Reasons – to respond to valid legal processes, protect rights, or enforce our policies.
  • During Business Transfers – in case of merger, acquisition, or restructuring.
  • Anonymized Data Sharing – aggregate or anonymized data may be shared for research or analytics purposes.

We never sell your personal data to third parties. For platform rules, see our Terms of Service.

4. Your Rights and Preferences

  • Access your personal data.
  • Correct inaccurate details.
  • Delete data, subject to legal requirements.
  • Opt-Out of marketing communications.
  • Manage Cookies and tracking preferences.

Most preferences can be managed through your account settings or by contacting support@mykargolink.com.

5. Data Security and Retention

We maintain strict security standards through encryption, secure servers, access controls, and routine audits.

  • Deliver our services effectively.
  • Meet legal and regulatory obligations.
  • Resolve disputes or enforce agreements.

After this period, your data will be securely deleted or anonymized.

6. Children’s Privacy

Our Services are not designed for individuals under 18 years old. We do not knowingly collect information from minors. If we become aware of such data, it will be deleted promptly.

7. International Data Transfers

Data may be transferred and processed outside your country. We use contractual safeguards and secure transfer mechanisms to protect your information wherever it is processed.

8. Compliance with Local Laws

  • Zimbabwe – Comply with the Data Protection Act [Chapter 11:12].
  • California (U.S.) – Comply with CCPA; users can request access or deletion of data (we do not sell personal data).
  • Other Regions – Users may exercise rights under GDPR (EU) or UK Data Protection Act.

9. Policy Updates

We may update this Privacy Policy periodically to reflect new features, laws, or practices. Major changes will be communicated via our website or email. The “Last Updated” date indicates the most recent revision.

10. Contact Us

For questions, concerns, or data requests, please contact: